Returns & Replacements Policy

At Paddle & Pour, we roast and ship small-batch coffee fast—so it shows up fresh and ready for your next session. If something’s off, we’ll make it right.

Coffee (bags)

Because coffee is a food product, we can’t accept returns on opened coffee. That said, if there’s a problem with your order, reach out and we’ll take care of you.

We’ll gladly replace or refund your coffee if:

• Your order arrives damaged (torn bag, broken seal, crushed box)
• You received the wrong item
• You received the wrong grind
• Your package is lost in transit or marked delivered but not received (after we confirm with the carrier)

How to request a replacement/refund

Email us at support@paddleandpour.co with:

• Your order number
• A quick description of the issue
• Photos of the damage (if applicable)

To help us fix issues quickly, please contact us within:

• 7 days of delivery for damaged/wrong items
• 14 days of the ship date for lost-in-transit issues

Merchandise & Apparel

For unworn/unused merchandise and apparel, we offer exchanges or store credit within 30 days of delivery.

To be eligible:

• Items must be unused, unwashed, and in original condition
• Customer is responsible for return shipping unless the item arrived damaged or we sent the wrong item

If your item arrives damaged or incorrect, we’ll replace it at no cost.

Store credit timing

Once your return is received and inspected, we’ll issue store credit. You’ll receive an email confirmation with your credit details.

Shipping notes

• We ship coffee quickly to preserve freshness.
• Free shipping applies to coffee orders (and merch orders over your free-shipping threshold).

Questions

If you’re not sure what applies to your order, email us at support@paddleandpour.co—we’re happy to help.