.pp-policy {
font-family: 'Georgia', 'Times New Roman', serif;
max-width: 720px;
margin: 0 auto;
padding: 40px 20px;
color: #2c2a25;
line-height: 1.8;
font-size: 16px;
}
.pp-policy h1 {
font-family: 'Georgia', serif;
font-size: 28px;
font-weight: 700;
text-align: center;
margin-bottom: 8px;
color: #1a1815;
letter-spacing: 0.5px;
}
.pp-policy .pp-tagline {
text-align: center;
font-style: italic;
color: #6b6459;
margin-bottom: 36px;
font-size: 15px;
}
.pp-policy .pp-intro {
margin-bottom: 32px;
color: #3d3a33;
}
.pp-policy .pp-divider {
display: block;
width: 60px;
height: 2px;
background: #c8b898;
margin: 32px auto;
border: none;
}
.pp-policy h2 {
font-family: 'Georgia', serif;
font-size: 21px;
font-weight: 700;
color: #1a1815;
margin-top: 36px;
margin-bottom: 14px;
padding-bottom: 6px;
border-bottom: 1px solid #e8e2d6;
}
.pp-policy p {
margin-bottom: 16px;
color: #3d3a33;
}
.pp-policy a {
color: #7a6840;
text-decoration: underline;
text-underline-offset: 3px;
}
.pp-policy a:hover {
color: #5a4c2e;
}
.pp-policy .pp-note {
background: #f9f6f0;
border-left: 3px solid #c8b898;
padding: 14px 18px;
margin: 20px 0;
font-size: 15px;
color: #5a5347;
border-radius: 0 4px 4px 0;
}
.pp-policy .pp-timeline {
background: #f9f6f0;
padding: 18px 22px;
margin: 20px 0;
border-radius: 4px;
font-size: 15px;
color: #3d3a33;
}
.pp-policy .pp-timeline strong {
color: #1a1815;
}
.pp-policy .pp-timeline p {
margin-bottom: 8px;
font-size: 15px;
}
.pp-policy .pp-timeline p:last-child {
margin-bottom: 0;
}
.pp-policy .pp-footer {
margin-top: 40px;
text-align: center;
font-size: 14px;
color: #8a8278;
font-style: italic;
}
Refund & Replacement Policy
We stand behind every bag, every blend, every order.
At Paddle & Pour, we roast and ship small-batch coffee quickly — so it reaches you at peak freshness. If something isn't right when it arrives, we want to hear about it. We'll always do our best to make it right.
Coffee
Because coffee is a food product, we're unable to accept returns on opened bags. That said, we know things happen in transit — and we've got you covered. We'll happily replace or refund any coffee order that arrives damaged, incorrect (wrong blend, wrong grind), or is lost in transit after carrier confirmation.
Damaged or incorrect orders: Please reach out within 7 days of delivery.
Lost-in-transit orders: Please reach out within 14 days of the ship date.
Merchandise & Apparel
Not quite the right fit? For unworn, unused merchandise and apparel, we offer exchanges or store credit within 30 days of delivery. Items need to be in their original condition — unwashed, untouched, and ready to find a new home.
Return shipping is on the customer unless the item showed up damaged or wasn't what you ordered — in that case, we'll take care of it.
How to Reach Us
Drop us a line at support@paddleandpour.co with your order number and a quick description of what happened. If there's visible damage, a photo goes a long way in helping us get things sorted fast.
For information about canceling subscriptions, pre-orders, or try-before-you-buy purchases, see our
Cancellation Policy.